Jigsaw FAQ

Have you got a question about Jigsaw and how it works? Take a look at our frequently asked questions below.

What types of disability does Jigsaw support?

Jigsaw is open to people with a whole range of disabilities with varying levels of support requirements. Our offices are set up to be accessible with a range of breakout spaces and various other accommodations. Our training programs are flexible and individually tailored with both 1:1 mentoring and group training with experienced support workers.

We’d love to have a chat with you further about your situation and any specific requirements that you might have. The important thing for all our trainees is that they have an end goal of employment.

Where do you operate?

We have offices in our various locations (currently Frenchs Forest in Sydney and Mount Gravatt in Brisbane). Occasionally, we have onsite contracts where we go to one of our client’s locations to fulfil the requirements of their job. Our offices are set up like real offices, because we are a real business! We’re working on real client contracts and preparing people for open employment in an environment that deliberately feels the same as any other corporate office. We have training spaces, formal work hubs with office desks, computers and scanners as well as social spaces where all staff can have lunch and catch up with their colleagues. We aim to create a vibrant, social, nurturing and inclusive workplace for all our people – whether trainees, trainers or managers. Come and visit us! We think you’ll enjoy the vibe.

How are participants supported at Jigsaw?

We have a team of dedicated work trainers (they are actually experienced support workers too) that work with our trainees throughout the day. We are very much focused on understanding each trainees employment goals and how best to support each individual to achieve those goals. We offer a range of group training as well as 1:1 mentoring support. Some of our trainees are also supported with personal care and meal assistance.

What if a participant doesn’t want a job in documentation data management?

No problem. We’re not here to train documentation and data management job candidates. We simply use this business as a means to train people and get them job-ready so they can pursue their own individualised employment goals in whatever industry they choose. Everyone’s journey will look different. We have had people become web developers, support workers, admin staff, travel agents and junior planners just to name a few.

How do participants travel to Jigsaw?

Unfortunately, we are unable to provide transport, however, we are happy to link you to suitable services within your local area.

Is Jigsaw a DES or an ADE?

No, Jigsaw is an innovative social enterprise that trains and transitions people into work. Our Trainees start off as unpaid and work through 20 competencies before moving on to being an award wage Paid Trainees who work through a further 9 competencies before graduating and being placed with our transitions team that works with them to find open employment opportunities related to their goals.

What types of NDIS funding can I use at Jigsaw?

We have trainees accessing a whole range of different lines of their NDIS funding in order to attend Jigsaw. These include SLES, Finding and Keeping a Job, Capacity Building and Core Supports. 

Can I come to Jigsaw if I am not an NDIS participant?

Yes! We offer a 10-week work experience placement for people that aren’t eligible for NDIS or are still at school. We may also be able to accept people in the midst of applying for NDIS funding. Chat to us about your specific situation and we’ll see what we can do for you.

What does a day at Jigsaw look like?

A day at Jigsaw consists of both learning, working and socialising. There are team meetings, work tasks such as file management, scanning and quality control as well as group training and individual training. There are three breaks (morning tea, lunch and afternoon tea) scheduled throughout the day to eat, relax or catch up with work colleagues.

How many days a week do participants attend?

On average 3 days per week.

How long does the Jigsaw training program last?

Training at Jigsaw is not time-bound, we take an individual approach to learning and the pace for everyone is slightly different. There are a series of 29 work competency modules that each trainee works through in order to graduate. These include modules like Punctuality, Organisation, Problem Solving, Teamwork and Interview Skills. There are 20 modules that are required to be completed as part of the initial Traineeship and then a further 9 as part of the Paid Trainee program.

An average training journey might take from 12 to 18 months for both programs, however, it is important that people work towards their goals in their own time.

How long does it take to become a paid trainee?

Once the required 20 work competency modules have been completed a Trainee is guaranteed to become a Paid Trainee.

Can’t find what you’re looking for?

Click here to contact our team with your question