Jigsaw Business Services
Creating inclusion through business

Jigsaw is a social enterprise that delivers high-quality, competitive Business Process Outsourcing (BPO) services empowered by people with disability.
We help businesses create inclusive employment opportunities and drive tangible productivity, and social impact.
Our vision is simple: A future where people with disability are fully included in the workforce.

At Jigsaw, we know that inclusive hiring is good for business, good for individuals and good for society.
In Australia, more than 1 million people with disability of working age are unemployed. And astoundingly, more than 50% of managers have never hired, or even worked with a person with disability, and 71% have faced too many barriers when trying to do so.
At Jigsaw, we are here to help change that.
How Jigsaw can help make inclusion part of your business strategy.
By partnering with Jigsaw, your business can:
1. Outsource with impact
Outsource your work to people with disability, creating inclusion, productivity improvements and social impact throughout your supply chain.
2. Employ with confidence
Employ and retain people with disability in your organisation, improving retention rates and gaining significant productivity and team morale improvements.
3. Train your workforce
Engage Jigsaw for tailored diversity and inclusion consultancy, including disability confidence and awareness training.
Companies such as Allianz Australia, Westpac, Sydney Opera House, and hundreds of others are all employing people with disability and are seeing incredible benefits including increased employee morale, improved productivity and revenue gains.
1. Outsource with impact
Our services, all delivered by people with disability, include:Ā
Digitisation Services
Eliminate paper with Jigsaw Business Services’ digitisation solutions. We scan, index, and apply rigorous quality control to meet your document conversion needs.
We can help you:
- Turn your physical records into searchable, digital assets
- Scan documents of all sizes on demand (at Jigsaw or onsite)
- Manage the end-to-end project to ensure accuracy and efficiency
Benefits of Jigsaw Digitisation Services.
Business process efficiency
Financial savings
Social impact
Improve accessibility
Improve security
Reduce storage
Flexible short-term labour for hire services
When you subcontract work to Jigsaw Business Services, you gain access to a pool of trained, work-ready candidates with disability, who have real-world experience.
Weāll match your business needs with the right person or team and support them to work with you either at a Jigsaw hub in Sydney, Canberra, Adelaide, Brisbane or Melbourne or onsite in your office.
Examples of what we can help you with:
Transaction Processing Officer (Banking Operations)
- CTP claims processing
- Speed up the processing of CTP claims by employing Jigsaw work-ready candidates who specialise in identifying anomalies and gaps in data entry
- Improve productivity by allowing your staff to focus on your customer, whilst we take care of the administrative aspects of customer service roles
Information management or administration services.
- Data entry and database clean-ups
- Document verification and upload
- Administrative work and workflow
- Back-office processing
- Research lists
A practical path to permanent employment
These short-term contracts can also serve as a trial period for a permanent employment opportunity. It allows your team and the candidate to connect, collaborate, and determine if the role is the right fit, without the pressure of an immediate commitment.
When the timing is right, Jigsaw will then support a smooth transition to permanent employment, ensuring long-term success for both the candidate and your team.
Watch the video below to learn about our partnership with Allianz.
Why our clients choose Jigsaw:
- Exceptional quality and accuracy
- Competitive rates in simple pricing tiers to suit your business
- Proven results with clients such as Westpac, Northern Beaches Council, Allianz and Hireup.
- Social impact – All work creates training and employment opportunities for people with disability. The social impact generated through utilising Jigsawās services addresses outcomes under any Disability Inclusion Action Plan (DIAP), ESG or Corporate Social Responsibility (CSR) objectives.
Diverse workplaces work better
Hiring people with disability, including neurodiverse talent, isnāt just the right thing to do. It’s a strategic advantage.
Our candidates bring exceptional strengths, such as:
- Outstanding focus and concentration
- Creative and unconventional problem-solving
- High attention to detail
- Fresh perspectives that drive innovation


Looking for something else? Letās talk.
If you’re looking for candidates for other work opportunities, weād love to hear from you! We’re always open to discussing how we can support your needs.Ā
At Jigsaw, our goal is to build long-term partnerships with businesses by providing a scalable, inclusive talent pipeline thatās ready to meet your workforce needs as they arise.
2. Employ with confidence
How Jigsaw can help employers hire with confidence
Job-ready candidates
All Jigsaw candidates have graduated from Jigsawās proven āprepare for work, through workā model. This means they bring not only transferable work skills and real-world experience, but also the confidence and professionalism to be truly job-ready.
Through Jigsaw Academy, participants build core skills that all employers value, including communication, accountability, focus, problem-solving, and reliability. These transferable skills are developed through a mix of group learning, one-on-one coaching, and daily practise in a real work environment.
Work trial pathway
Our optional work trial pathway provides employers with a practical way to explore a potential long-term hire.
Once you have a role in mind, you can subcontract to Jigsaw and be confident you are getting a trained, work-ready individual whoās already built real-world experience. This trial period allows your team and the candidate to connect, collaborate, and determine if the role is the right fit, without the pressure of an immediate commitment. When the time is right, Jigsaw will support a smooth transition to permanent employment, setting the foundation for long-term success.
Tailored onboarding & ongoing support
We take care of everything to ensure every placement is set up for long-term success ā for both the candidate and your team. This includes interview support, tailored support plans, onsite onboarding, close collaboration with managers, and 12 months of ongoing guidance from a dedicated Transitions Coordinator. Our ‘train the trainer’ model also equips your team with the tools and confidence to effectively support employees with disability, contributing to our exceptional retention rates.
Results that last
More than 70% of job placements made through government Disability Employment Services end in failure, because candidates are placed before they are truly job-ready and do not receive adequate support.
We do things differently.
At Jigsaw, the retention rate of our placed candidates is more than twice the industry average for disability employment services, because we focus on job readiness and provide support for the long-term success for both the employee and employer.
Jigsaw Graduate Case Studies: Success in action.
Britt L., Project Assistant, Department of Premier & Cabinet
In December 2021, Jigsaw graduate Brittany L. secured a role at Connect partner, NSW Department of Premier and Cabinet. Thanks to her successful employment, Britt feels she can now achieve other life goals, such as saving up to go on a trip overseas. Most importantly, her confidence has soared. āIām very proud. I never thought I would get this far,ā she says. Read more.
Partner Case Studies: Success in action.
NSW Government | Premier & Cabinet
The Jigsaw team has developed a partnership with Department Premier and Cabinet to place and support Trainees with a disability into identified roles. We have successfully placed a Project Support Officer into the People, Culture and Talent team, with several more placements to occur in 2022.
Allianz
Jigsaw has partnered with Allianz to increase their claims processing capacity. Having experienced challenges with offshoring, Allianz saw an opportunity during COVID lockdowns to bring the work back to Australia. Jigsaw has partnered with the Allianz Motor department providing a dedicated team managing claims workflow tasks such as: closing Motor Assessment reports, assessment of report diaries, withdrawing claims, repairer invoice payment, and (Aust Accident Management Co) AAMC supplier invoice payment process.
City of Sydney
City of Sydney first engaged with Jigsaw for an event for the International Day of People with Disability in 2022.
Together, we identified suitable roles in their business, and following six month work trials they employed three Jigsaw candidates in late 2023.
Ari and Matt are Geographic Information System assistants in the Urban Analytics Team, and Frazer is an HR Assistant with People and Culture.
3. Train your workforce
Our training program is designed to increase awareness and build the confidence of individuals and organisations to work effectively with people with disability. Through engaging, practical learning experiences, we explore a wide range of topics that are essential for fostering inclusion and ensuring people of all abilities can thrive in the workplace.
Topics include:
- Inclusion – what this really means and how to build an inclusive culture
- Models of disability – how we think about disability depends on the lens through which we view it
- What is Neurodiversity and how does that differ to Intellectual Disability?
- Learning styles and boundaries
- Person centred active support – tailoring support to individual needs
- Workplace modifications and adjustments
- Establishing rituals and routines
- Tips for interviewing people with disability
- Setting you up for success
Reach out to us today to discuss how Jigsaw can help you build a more inclusive and empowered workplace.
We have over 150 satisfied clients across sectors including government, health, education, mining, banking, insurance, legal, professional services, energy and franchise networks.
Client testimonials.
BT Financial Group
āThe team from Jigsaw were really easy to do business with. They were thorough and scanned to a high standard whilst treating all information stored electronically with the utmost privacy. I would recommend them to any business looking to go digital.ā
Ben Addrick
BT Financial Group
Northern Beaches Council
āJigsawās work is comparable in cost and quality to any other company that specialises in the provision of scanning services, with the added benefit of assisting members of the community who may otherwise find it difficult to gain employment.ā
Chris Wilson
Northern Beaches Council
Read case study here
The Department of Transport & Main Roads
“The outcomes of this procurement process reinforce that social enterprises, like any other supplier, can deliver on contractual commitments and produce high quality, value for money products alongside social outcomes”.
The Department of Transport & Main Roads
Read case study here
Epic Energy
āThe relationship between Jigsaw and Epic has been mutually rewarding, and we look forward to exploring further opportunities to partner with Jigsaw in the future,ā
Read case study here
Check out our latest blogs and media.
Building disability confidence: Reflections from Jigsaw Melbourneās Inclusive Workplace Event
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At Jigsaw, trainees get the chance to practise real workplace skills...
Making digital chats work for you: A guide to workplace communication tools
Workplace communication is changing - fast. Tools like Google Chat,...
Make a commercial choice to create social impact and a more inclusive workforce today! Get in touch.
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